Last updated: 15 September 2026
This policy explains how Balfor Home Care+ (“we”, “us”) handles personal information when you contact us or use this website. We are the data controller for that information. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Balfor Home Care+ is the home-care service of Balfor Group Limited (registered in England & Wales, company no. 10455124; registered office 3 Brindley Place, Birmingham, B1 2JB), part of the Balfor group.
What information we collect
- Contact details you give us — your name, phone number and email address.
- Details of the care enquiry you make, which may include information about the health, care or support needs of you or the person you are enquiring about. Health information is a special category of personal data that receives extra protection under the law.
- Basic technical information your browser sends when you visit (for example, your IP address and pages viewed). See ‘Cookies and analytics’ below.
How and why we use it (our lawful bases)
- To respond to your enquiry and discuss the care that may be right for you — on the basis of taking steps at your request before entering into a contract, and our legitimate interest in answering enquiries.
- To provide and arrange care services where you go on to become a client — to perform our contract with you and to meet our legal obligations.
- Where you send us information about health or care needs, we rely on your explicit consent, which you give by ticking the consent box on our enquiry form. You can withdraw it at any time.
Who we share it with
We do not sell your information or share it for marketing. We share it only where necessary: with trusted service providers who help us run our business (for example, our website form provider, Netlify, and our email provider), and with regulators or authorities where we are legally required to do so. Any provider acting on our behalf is bound to keep your data secure and use it only on our instructions.
How long we keep it
We keep enquiry information only as long as needed to respond to you and for a reasonable period afterwards. Where you become a client, care and health records are retained in line with our regulatory obligations and recognised NHS/social-care retention guidance, then securely deleted.
Your rights
You have the right to access your information, to have it corrected or deleted, to restrict or object to how we use it, to data portability, and to withdraw consent at any time (without affecting anything done before). To exercise any of these rights, contact us using the details below.
Cookies and analytics
This website does not use advertising or tracking cookies. Fonts are served from our own website rather than a third party, so visiting these pages does not share your details with font or advertising networks. If you submit the enquiry form, our form provider may set a strictly necessary token to protect against spam.
Contact us or complain
For any privacy question or request, contact us at cecile@balfor.co.uk, call 0121 260 0002, or write to us at 3 Brindley Place, Birmingham B1 2JB. If you are unhappy with how we have handled your information, you have the right to complain to the UK’s data protection regulator.